Why Locals Love Costa Coffee
Situated conveniently on 950 Brighton Rd in Purley, the Costa Coffee branch offers much more than your typical coffee stop. This well-loved café, coffee shop, and coffee store embodies the friendly, efficient, and warm atmosphere that the Costa brand is known for, making it a true local favourite.
Step inside, and you'll be greeted by staff whose kindness and professionalism shine through each interaction. Customers repeatedly praise their welcoming nature—Jennifer H highlights how the team here is especially considerate to families with children, always smiling and ready to make everyone feel at ease. Oliver White’s review paints a vivid picture of a team dynamic filled with eagerness and care, including a new staff member enthusiastically learning the ropes supported by a supervisor who juggles multiple roles with seamless grace.
Costa Purley provides a comfortable haven for all kinds of customers, whether you're popping in for a quick takeaway coffee or looking to unwind for a few hours. Penglong Jiang's experience speaks to this perfectly—“A pleasurable place to chill” with "nice drinks" made to the quality standards one expects from Costa’s wide range of coffee blends, teas, and refreshments. Additionally, the café space is thoughtfully designed to accommodate everyone, including prams and wheelchairs, ensuring no one feels excluded from enjoying what they offer, as B Logan notes in their review.
While the food variety might ebb and flow depending on the day, the overall service maintains its high standard. Customers like James Carter specifically mention standout employees such as John, whose friendly and professional approach truly elevates the visit from routine to memorable.
In all, the Costa Coffee at Purley feels like more than just a coffee store—it’s a warm community hub where quality beverages meet genuine human interaction. Whether you’re a local or passing through, this Costa branch delivers a dependable, pleasant coffee experience that leaves you feeling genuinely cared for and ready to enjoy your day.
See the Space & Food
What Makes This Place Friendly
- Outdoor seating
- Delivery
- Takeaway
- Dine-in
- Great coffee
- Great dessert
- Great tea selection
- Lunch
- Solo dining
- Good for working on laptop
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
- Coffee
- Quick bite
- Brunch
- Lunch
- Dessert
- Seating
- Table service
- Toilet
- Wi-Fi
- Wi-Fi
- Casual
- Cosy
- Groups
- Accepts reservations
- Credit cards
- Debit cards
- NFC mobile payments
- Good for kids
- High chairs
Real Reviews from the Community
- Mar 17, 2026
Always receive friendly, helpful and efficient service here. They are especially good with kids and always smiling and kind. Food and drink are standard Costa expectations.
- Mar 5, 2026
I only ordered drinks for takeaway, but friendly competent staff. There was a lad in there, early 20's probably. His first day, but was chatty and eager to learn. His supervisor was like an octopus and by this I mean she seemed to have 8 arms and hands, whilst also trying to teach. Definitely go again.
- Feb 2, 2026
Staff are super friendly and helpful. Drinks are nice as well. A pleasurable place to chill for few hours.
- Jan 28, 2026
“We visited the Costa Purley branch today and the customer service was excellent. In particular, a staff member named John was very friendly, helpful, and professional. He made our visit a really pleasant experience. Thank you!”
- Jan 27, 2026
Nice cafe with space for prams/wheelchairs. Staff are always friendly. Not as much variety of food on day we visited but they may have had a busy day.
- Jan 26, 2026
Amazing atmosphere the staff are very welcoming and polite The best staff here are jhon and sharmin
- Jan 7, 2026
Excellent customer service from Munna! Store manager, Love this place. Staff are welcoming & the store is clean. Definitely come back!
- Dec 22, 2025
Actually i had my expresso coffee every day . The staff are so nice and friendly and always make me feel really welcome. Specially a young beautiful stuff called Brittany i hope i written her name nicely she's always smiling and very helpful A great atmosphere for kids plus it’s great value for money. Highly recommend
